Orders usually take 2-7 days to arrive if we are able to process your order on the day you order it by 12pm. Orders are dispatched via our trusted carrier PBT.
We employ Herbalife's Standard Operating Procedures. Shipping standards are provided below to better serve your expectations and ensure consistent quality service.
- Orders placed before 12:00pm are usually sent to the warehouse the same business day. While it is not guaranteed many times these orders normally ship the same day.
- Orders placed after 12:00pm will be sent to the warehouse the next business day. These orders normally ship the next business day.
- Orders usually leave the warehouse within 24 hours of processing during business days.
- Orders placed on holidays, weekends or during the beginning and end of the month can be delayed on rare occasions.
- Once your order has been submitted, NO changes or cancellations can be made. Please review your order before placing it to ensure it is correct.
In the event you receive damaged merchandise, please retain the original shipping carton and contact the local carrier office immediately to obtain an inspection report. Ask the carrier to return the merchandise (receipt enclosed) to us. Under no circumstances should you attempt to return the merchandise yourself. This is for your own protection.
On rare occasions, merchandise is lost in transit. If this occurs, your order will be replaced only after the shipment has been traced by the carrier. Upon notification of a non-delivery from the carrier, a claim will be filed and the merchandise will be replaced or a credit will be applied to your credit card.